Clinical Trial company

Solution: System Integrations and Development of Service Solutions

About the client:
Our client is a global clinical trial technology company with more than 10 years of experience dedicated to supporting complex studies for life-sustaining therapies.
They have conducted 1000+ trials for oncology, rare diseases, and CNS, supporting 80 countries.
Their mission is to help their clients develop life-sustaining medical innovations for patients.

 The challenge:
Due to its rapid expansion, the company needed to increase its capability to develop more customized solutions for their clients and increase production for more clinical trials while guaranteeing excellent customer service and supportquality. These clinical trials are research studies that test a medical, surgical, or behavioral intervention in people. These trials are the primary way that researchers determine if a new form of treatment or prevention, such as a new drug, diet, or medical device (for example, a pacemaker), is safe and effective in people.
They are customized because each study is unique and will have its own variables and KPIs.


The company offers its own proprietary platform based on three systems:

  • eConsent: a web-based command and control center
  • IRT: randomization and trial supply management system
  • eCOA: a tool for customized high-quality data-driven integrations and reporting.

Novacomp has been providing a team of developers with experience in solution integration and committed to our client’s DNA of excellence and delivery. They have been developing solutions and integrations for the IRT systems and eCOA Platforms.

Their Roles:

  •  Provide their expertise in developing large-scale and multi-tiered web applications in C#, SQL Server, and Angular.
  • Develop software systems that are reliable, maintainable, and efficient, with an emphasis on patient safety and integrity of clinical study data.
  • Support the deployment of IRT systems into all environments, completing all required documentation.
  • Identify and develop best practices, design patterns, and reusable code.


Benefits of working with Novacomp Team:

The customer was able to form technical teams that provide solutions for: 

  • Development on a low-code/no-code platform allows standardization, which makes the process more flexible and has enabled innovations to make trials quicker and easier to set up. ​
  • A more flexible platform enables a smooth digital experience for patients, making it easier for them to register the information and data required for the trial. ​
  • Achieving efficient implementation by generating agile translation management in electronic, compliant workflows. ​
  • Guaranteeing data integrity by providing preset and ad hoc reports that provide real-time visibility. ​
  • Development of new personalized notifications. ​
  • The customer was able to implement their 1st Tokyo Clinical Trial (new Market Development).


Proof prints:

  • Increase in clinical trials: from 25 in 2021 to 95 in 2022.  
  • Increase in data transfer of data points by more than 30%, reducing workload. 

Application Operation Support​

Solution: Application Operation Support

Client Profile:
Our client is a health-tech company that measures health in everyday life and enables anyone to participate in groundbreaking research and health programs. They have been named one of Forbes’ Best Startup Employers and Built in’s Best Places to Work in the Bay Area in both 2021 and 2022. It is always on the lookout for new mission-driven members of their team who want to help improve the quality of life for millions.​

The Challenge:
Our client’s IT team faces a number of challenges, including:​

  • Supporting a large number of applications, both on-premises and in the cloud.​
  • Managing a variety of live support channels.​
  • Handling a high volume of requests per day.​
  • Completing mandatory training on new technologies.​

We proposed a solution that included the following:​

  • A centralized IT ticketing system to help manage requests and track progress.​
  • A dedicated team of IT support engineers to handle live support requests.​
  • A training program to help IT staff stay up-to-date on new technologies.​

Proof Points:​

  • The following proof points were used to demonstrate the success of the solution:​
  • MTTR for IT incidents decreased by 50%.
  • Number of IT outages decreased by 75%.​
  • Customer satisfaction with IT support increased to 95%.


The solution was a success and helped our client to improve the performance and reliability of their IT infrastructure.​

We recommend our client to continue to invest in their IT infrastructure and support capabilities. This will help them to stay ahead of the curve and ensure that their IT environment is able to meet the demands of their business.​

Key Technologies:​

  • Atlassian Products (JIRA, Confluence, BitBucket)​
  • Microsoft Products Support (Windows, 365, Outlook, Teams, Skype)​
  • Salesforce Support ​
  • MFA, OKTA ​
  • Cloud Services in AWS

Healthcare CCSS

Solution: Government

Client Profile:
The Costa Rican Social Security Fund (CCSS) is a public institution in charge of the administration and provision of health services and pensions throughout the country. It has 29 National Hospitals, 7 Regional Hospitals, and more than 1,000 primary care centers.​

The Challenge:
The CCSS faces a number of challenges, including:​

  • Maintaining the internal operations of the institution.​
  • Enhancing existing applications.​
  • Automating more and more processes.​
  • Ensuring that there is sufficient infrastructure in place throughout the country to support health processes.​

What type of talent and skills you were looking for?​
A staff of +90 professionals proficient in JAVA, .NET, ORACLE, PHP, and Mobile (IOS & Android) technologies with a high level of seniority to meet client’s needs. Furthermore, they should have a great analytical and innovative ability to solve problems, as well as experience and mastery of Agile methodologies under the SCRUM Framework.​


  • A team of experienced IT professionals with the skills and experience to meet the CCSS’s needs.​
  • A commitment to agile development methodologies.​
  • A focus on innovation and value creation.


Proof Points:

  • The following proof points were used to demonstrate the success of the solution:​
  • Payroll processes: The CCSS was able to reduce the time it takes to process payroll by 50%. This means that the CCSS is now able to process payroll in half the time, which frees up employees to focus on other tasks.​
  • Collection management: The CCSS was able to increase the number of payments it collects on time by 20%. This means that the CCSS is now able to collect more money on time, which helps to improve its financial health.​
  • Occupational health: The CCSS was able to reduce the number of occupational injuries by 10%. This means that the CCSS is now able to provide a safer workplace for its employees, which helps to reduce costs and improve productivity.​
  • HR: The CCSS was able to reduce the time it takes to onboard new employees by 30%. This means that the CCSS is now able to onboard new employees more quickly, which helps to improve efficiency.​
  • Electronic medical record apps: The CCSS was able to increase the number of patients who have access to their electronic medical records by 50%. This means that patients are now able to access their medical records more easily, which helps to improve their care.​
  • Medication management: The CCSS was able to reduce the number of medication errors by 10%. This means that the CCSS is now able to provide safer care to its patients, which helps to improve patient outcomes.​
  • Management of appointments, exams, and results: The CCSS was able to reduce the waiting time for appointments by 20%. This means that patients are now able to get appointments more quickly, which helps to improve their satisfaction.

What was the Solution?

How did you measure your success?
Through the implementation of agile development processes with high-level technologies and highly qualified personnel, it was possible to execute requirements as a priority, simplifying and improving institutional procedures, as well as providing an effective response to significant peaks in the demand for requirements. ​

This has allowed the institution to receive multiple recognitions, among which are:​

  • FRIDA: recognition of innovative technological solutions with demonstrated social impact in Latin America and the Caribbean – 2014 (Fondo Regional para la Innovación Digital en América Latina y el Caribe) ​
  • AISS Good Practice Award competition for the Americas 2017 (Asociación Internacional de la Seguridad Social (AISS)) ​
  • ICAP Award for Research for Innovation, towards good practices in Public Administration – 2018 (Instituto Centroamericano de Administración Pública-ICAP) ​
  • National Award for Quality and Recognition of Promising Practices in Public Management – 2018 (Mideplan) ​
  • United Nations Public Service Award – 2019 (ONU)​
  • National Quality Award Program and Recognition of Promising Practices in Public Management 2018-2019 (Gobierno de la Republica Ministerio de Planificación Nacional y Política Económica (MIDEPLAN) y la Dirección General de Servicio Civil (DGSC).​
  • Contributions Award for the Improvement of the Quality of Life XVIII Edition 2020 (Consejo Nacional de Rectores (CONARE).
  • eCommerce Awards Costa Rica 2021 (Instituto Latinoamericano de Comercio Electrónico).